Responsible Gambling

1. Staying in Control

Responsible gambling begins with understanding that outcomes are uncertain and that losing money is always possible.

Before participating, decide how much time and money you are comfortable spending. These limits should be based only on disposable funds that are not required for essential expenses.

• Set a spending limit before you begin
• Set a time limit and take regular breaks
• Keep track of deposits, withdrawals and overall spending
• Never use money needed for food, housing, bills, education or family responsibilities
• Do not borrow money or use credit to continue gambling
• Never attempt to recover previous losses by increasing your spending
• Avoid gambling when upset, stressed, tired or affected by alcohol or other substances

2. Possible Warning Signs

Gambling behaviour may be becoming harmful when it begins affecting your finances, responsibilities, relationships or wellbeing.

Consider taking immediate action when you notice one or more of the following:

• Spending more money or time than originally planned
• Returning repeatedly to try to recover losses
• Hiding gambling activity or spending from family or friends
• Borrowing money, selling belongings or delaying essential payments
• Feeling restless, upset or frustrated when unable to gamble
• Gambling while experiencing stress, loneliness or financial pressure
• Neglecting work, studies, sleep, relationships or family responsibilities
• No longer finding gambling enjoyable but continuing anyway

These signs do not need to occur together. Even one concern may be a good reason to pause and speak with an independent support service.

3. Account Limits and Break Options

Depending on the account services currently available, users may request limits or restrictions intended to reduce access to gambling activity.

Available options, durations and procedures may vary. Contact customer support through the official website to confirm which controls are currently available for your account.

4. Cooling-Off Periods

A cooling-off period is intended to provide temporary distance from gambling activity.

During an active cooling-off period, account access, deposits, participation and promotional communications may be restricted according to the selected option and the platform’s current procedures.

• The restriction normally remains active for the selected duration
• Early cancellation may not be available
• Identity or account verification may be required
• Withdrawal requests may be handled separately under the applicable account and verification procedures

Contact customer support before requesting a cooling-off period if you need clarification about account access or an existing balance.

5. Self-Exclusion

Self-exclusion is designed for users who believe that temporarily or permanently preventing access to gambling services is the most appropriate step.

Once a self-exclusion request has been confirmed, relevant account functions may be restricted in accordance with the selected exclusion period and the platform’s current procedures.

• Deposits and gambling participation may be disabled
• Eligible promotional communications may be stopped
• Access to the account may be restricted
• Verification may still be required before any remaining balance can be processed
• Existing funds may remain subject to account review, transaction requirements and applicable withdrawal procedures

Account reactivation, when available, is not guaranteed to occur automatically. It may require a separate request, review, identity verification or an additional waiting period.

Contact Support About Account Restrictions

6. Existing Balances and Withdrawals

A cooling-off period or self-exclusion request does not remove legitimate account-verification and transaction-review requirements.

Users with an existing account balance should contact customer support through an official channel. Processing may remain subject to:

• Identity and account ownership verification
• Payment-method verification
• Transaction and security reviews
• Applicable withdrawal limits and processing procedures
• Any unresolved account or payment enquiries

Support should not ask you to disclose your password or complete one-time security codes through email, Telegram or other messaging services.

7. Independent Support in Australia

Independent support is available to people affected by their own gambling or someone else’s gambling.

External organisations operate independently from MrWin9AU. Their availability, eligibility requirements and service terms are controlled by the respective organisations.

8. Support for Family and Friends

Gambling-related harm can also affect partners, relatives, friends and other people close to the person gambling.

Family members and friends may contact independent support services for confidential guidance, even when the person gambling is not yet ready to seek help.

• Discuss concerns calmly and without confrontation
• Avoid lending money to support continued gambling
• Protect shared finances and important household payments
• Seek independent professional guidance when needed

9. Underage Gambling

Gambling services are not intended for anyone below the minimum legal age applicable to them.

Parents and guardians should supervise access to shared devices, protect payment information and use suitable device or account controls where necessary.

• Do not leave an account signed in on a shared device
• Do not allow another person to use your account
• Protect passwords, payment details and identity documents
• Contact support when unauthorised account access is suspected

11. Final Reminder

Responsible gambling starts with informed decisions and clearly defined personal limits.

Gambling should never interfere with essential finances, relationships, work, studies, family responsibilities or personal wellbeing.

When gambling becomes difficult to control, taking action early is the responsible choice. Stop participating, restrict account access and seek independent support.